Great Web Company
We are a Nominet Channel Partner

What does this mean?

It means that we can immediately call directly on the support of Nominet, should an issue arise with a .uk domain name.

Although we don't specifically offer .uk domain names for sale on their own (they are offered for sale as part of an ecommerce package, a CMS package, a web hosting package or a small business maintenance package), we are required to make certain representations:-

  1. By registering a .uk domain name, you are entering into a contract with Nominet and agree to their Terms and Conditions of Domain Name Registration which can be found at http://www.nominet.org.uk/go/terms
  2. As our current customers are aware, we usually respond to customer contacts immediately when they call our dedicated support line at 0141 530 8107 but as a maximum, we will respond within 1 business day.
  3. Should you experience any abuse of your .uk domain name, such as phishing, scam or spam, you can call our support line above or email us on support@greatweb.co.uk
  4. Should you wish to make a complaint, please contact us either by phone, on 0800 043 7107 or by email, on admin@greatweb.co.uk. Your complaint will be dealt with immediately but as a maximum, we will respond within 1 business day. Should you be dissatisfied with our response in relation to a .uk domain name, you can escalate the complaint directly to Nominet by following the procedure here http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure.
  5. Our terms and conditions are explicitly stated in the individual SLA (Service Level Agreement) entered into by both parties on the commissioning of services from Great Web Company Ltd.

    To the extent that a .uk domain is involved, this will include:-
    1. a statement indicating that there is no charge for the registration, transfer or cancellation of a .uk domain name.  
    2. a statement indicating that renewals will happen automatically and that the renewal charge for a .uk domain name is bundled in the pricing of the monthly, quarterly or annual charge for the appropriate ecommerce, CMS, web hosting or small business maintenance package.

Please call us on
0800 043 7107.